Refund Policy
Last updated: October 23, 2026
I want every client to be happy with the result. This policy explains how refunds work for projects and monthly plans. It forms part of my Terms & Conditions.
Projects (websites, redesigns, stores, landing pages, automations)
- Before work starts: if you cancel before any work has begun, your deposit is refunded in full.
- After work has started: the deposit covers planning, design and development time and is non-refundable once work has begun. If you cancel mid-project, you pay only for work completed up to that point, and anything paid beyond that is refunded.
- After approval and launch: once a project is approved, delivered or launched, payments are non-refundable. Any issues with work I delivered are fixed free of charge during the support period.
Monthly plans (maintenance, SEO, AI search)
Monthly plans are billed in advance and can be cancelled at any time. Cancellation stops future billing; the current month is not refunded but the plan continues until the end of that month.
Free website audits
The website audit is free, so no payment or refund applies.
Third-party costs
Costs paid to third parties on your behalf — such as domains, hosting, premium plugins, themes, stock images or AI usage — are non-refundable, as they are set by those providers.
If something is not right
Please tell me first. Most issues can be solved quickly, and I will always try to find a fair solution before a refund is needed.
How to request a refund
Email contact@wasiqkhan.com with your name, invoice number and the reason for your request. I reply within 2 business days, and approved refunds are paid back to the original payment method within 7–14 days.